Dennis Snow has a passion for, and expertise in what it takes to create world-class customer service. He has consulted with organizations around the world on the subject and has been recognized for his expertise and delivery skills.
Dennis' customer service abilities were born and developed over 20 years with The Walt Disney World Company. He began his Disney career in 1979 as a front-line attractions operator. Quickly moving into a Disney management role, Dennis managed various operating areas throughout the famous theme park, learning and applying the skills it takes to run a world-class, service-driven organization.
After discovering his passion for developing others, Dennis spent several years with the Disney University. In that role he was responsible for teaching corporate philosophy and business practices to Disney cast members and the leadership team. Recognized for his training talent and skill, Dennis represented The Walt Disney Company as a gu...View Full Bio
Available Programs :
Delivering World-Class Customer Service
Leading a Culture of Service Excellence
ROI/Tangible Program Benefits :
Identifying the key points of contact that make or break the customer experience
Elevating an experience from ordinary to extraordinary
Developing customer service processes that make service excellence
Identifying employee behaviors that align with the organization's brand
Creating employee selection and training processes that reflect the organization's values
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