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Please Call |
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| Travel Origin: |
| Sacramento,CA |
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| Topics/Categories: |
| Change, Creativity/Innovation, Customer Service, Leadership, Motivation, Teamwork |
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| Tags: |
| doug lipp, customer service speakers, leadership speakers, disney speakers, the speakers group, speakers bureau, motivational speakers, keynote speakers |
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| Check Availability / Request Info |
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Doug Lipp |
The Art of Exceptional Customer Service and Leadership |
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Doug Lipp, an internationally acclaimed expert on customer service, leadership and diversity, motivates and challenges audiences around the world as a consultant and speaker. Doug has spent over 25 years working from the front lines to the boardrooms of corporations around the world.
Formerly the head of training at Disney Studio's Walt Disney University, Doug also worked at Disneyland where he provided the well-known "Traditions" orientation program and other leadership courses. Pivotal in Doug's career with Disney was his experience in the mid-80's when the corporate culture changed from the arrogant: "we're the best, why change?" To the progressive: "don't rest on your laurels" powerhouse corporation that it remains today. Join Doug as he takes you on an entertaining and insightful journey behind the scenes to discover both the secret of Disney's success and how it has overcome spectacular challenges.
Fluent in Japanese, Doug was on the start-up team fo...View Full Bio
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| Available Programs : |
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The Magic of Exceptional Customer Service (Customer Service, Leadership and Communication) |
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The Changing Face of Today's Customer (Global Business & Diversity) |
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Lead the Way, Your Customers and Employees Will Follow (Leadership & Teamwork) |
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Even Monkeys Fall From Trees: Learn From Your Mistakes and Embrace Change - Lessons From Disney (Change Management, Innovation & Creativity) |
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| ROI/Tangible Program Benefits : |
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Learn how certain skills, attitudes and behavior contribute to exceptional performance to build, win, and keep market share |
| Learn what companies such as IBM, Starbucks, Procter & Gamble, Intel and Disney have discovered (often the hard way) and how you can benefit from those lessons |
| Learn how the concept of great leadership = great customer service |
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| * We make every effort to list current speaker fees, but the fees quoted on this page are not guaranteed and are subject to change without notice. Also, fees may vary based on length of presentation desired, location of your event, or other factors. Please contact us for a definitive fee quotation. Thank you. |
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