Best-Selling Author of The Nordstrom Way and International Speaker on World-Class Customer Service
Robert Spector is a best-selling author and international speaker on world-class customer service.
Robert is best known for his book, THE NORDSTROM WAY: The Inside Story of America's #1 Customer Service Company, which has become a business book classic, as well as its LESSONS FROM THE NORDSTROM WAY: How Companies are Emulating the #1 Customer Service Company. Barry Sternlicht, Chairman and CEO of Starwood Hotels & Resorts Worldwide, called LESSONS a blueprint for providing superior customer service: "There are lessons here for people in every industry."
Robert's newest take on Nordstrom is THE NORDSTROM WAY TO CUSTOMER SERVICE EXCELLENCE: A Handbook for Implementing Great Service in Your Organization. This book combines elements of the first two books, and also includes new interviews with top Nordstrom executives and salespeople, as well as unique training excercises.
As the first and only journalist ever allowed into the inner sanctum of...View Full Bio
Available Programs :
How to Become the Nordstrom of Your Industry: The Nine Management Principles of America 's #1 Customer Service Company
Category Killers: The Retail Revolution and Its Impact on Consumer Culture,
ROI/Tangible Program Benefits :
Learn the nine management principles of America 's #1 customer service company and how you can apply them in your business
Learn how to empower your entrepreneurial employees to take customer service to new heights
Discover the nobility of customer service and how to encourage employees to become other-centered rather than self-centered
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