Danny Cox Shares Maxims for Leadership in Tough Times

After 10 years of flying supersonic fighter jets in the United States Air Force, Danny Cox joined one of the nation’s largest sales companies. A year later, he was promoted to sales manager and guided his office in its industry-leading, record-breaking pace of doubling, tripling and quadrupling old records.

Four years after joining the corporation, Danny was promoted to First Vice President and assigned a district of eight offices and a staff of over 140. His salespeople increased production 800% in a five-and-a-half-year period – and that included two recession years. Morale and productivity soared, and percentage of employee turnover dropped to near zero.

The point? Danny Cox knows something about “Leadership When the Heat’s On.” There is never a greater need for innovative leadership and teamwork than in challenging economic conditions as we face right now. Here are a few leadership maxims from Danny’s “Leader’s Dozen” to help today’s leaders:

  1. The ultimate reward for the leader of people is to be able to say at the end of the day, “I saw someone grow today and I helped.”
  2. To achieve great things, know more than the average manager considers necessary.
  3. An organization quits improving right after the manager does.
  4. Help a team member grow and you receive respect in return.
  5. On a scale of 1-10, team morale and customer service receive the same score.
  6. Be aware of a team member’s weaknesses but talk to his or her strengths.

If you would like to receive the full “Leader’s Dozen” of leadership maxims, contact The Speakers Group today. To learn more about how a Danny Cox keynote presentation could add value to your next meeting, view his speaker profile here: http://www.thespeakersgroup.com/Danny_Cox.

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Posted under Leadership Development, Motivational Speakers, Organizational Excellence, Sales Management, Speaker Recommendations

Peter Guber Interview – The MAGIC is Story

Peter Guber - Entertainment Executive, Motivational Speaker

Peter Guber - Entertainment Executive, Motivational Speaker

Founder and Chairman of Mandalay Entertainment, the visionary multimedia venture spanning movies, TV, sports, and new media, Peter Guber is perhaps the most successful executive in the entertainment industry. Films he personally produced or executed produced – including Rain Man, The Color Purple, The Witches of Eastwick, Flashdance and Batman – have resonated with audiences all over the world, earning over three billion dollars worldwide and garnering more than fifty Academy Award nominations.

Peter is also an empowering motivational keynote speaker, helping business professionals understand how to utilize the power of storytelling to achieve greater success in leadership, sales, marketing, and other endeavors. Peter obviously knows something about the power of a story, so we were thrilled to hear his insights on the subject during our “In the Spotlight” interview session with him.

TSG: You’ve achieved – and continue to achieve – the kind of success that many of us aspire to. What do you count as the biggest key to your success?

Peter Guber: Oral storytelling. While struggling to identify what separated my successes from my failures – and believe me, I’ve had plenty of failures – I realized in every endeavor I needed to convince someone or a group of someones to do something. Why was I able to do this sometimes but not most of the time? What I discovered was when I connected emotionally through an oral story, embedding the information I wanted to share with my listener inside the story experience, I was able to convince, motivate, incite, excite, galvanize and persuade far more effectively and consistently than when I presented with soulless bullets, facts and figures. Without a doubt, this is the biggest key to my success. The best news of all is that this can be the key to everyone’s success. We are hard wired to be storytellers. What I aspire to do is shine the light on this talent, providing the key to unlock each individual’s storytelling ability to its maximum potential.

TSG: As you look back on your career, what do you count as your greatest success/accomplishment?

Peter Guber: Being a full professor at the UCLA School of Theater, Film and Television for almost four decades. I have always believed that knowledge is power and that those who have achieved power should give back by empowering others.

TSG: And what has been the greatest challenge you’ve encountered – either personally, or as a leader – to getting to where you are now?

Peter Guber: My greatest challenge has been attempting to identify what separates success from failure. What I discovered was that inside each success were the seeds of failure and vice versa. So, what’s the difference maker? Without wanting to sound repetitive, the difference in my experience, has been telling and selling through the oral story.

TSG: What are the defining characteristics of a successful business in the entertainment industry, and how are they similar or different from those of a successful business in retail, professional services, technology, or other industries?

Peter Guber: Make no mistake, the entertainment industry is as results-focused and brutally competitive as Wall Street. The defining characteristic of a successful business in the entertainment industry, as in all industries, is providing a product or service that resonates with or solves a problem for a specific market for which people will pay. You are always striving for competitive advantage. There is always someone breathing down your neck. You can never rest on your laurels. Technology can be disruptive in a positive way or catastrophic, depending on how you’ve “read” the future. You must compete in a global, flattened world. If you are a public company, you must answer to shareholders. And finally and most importantly, you must confront head on your fear of failure and take risks – or, risk a certain failure since holding on to the status quo is a ticket to distress – regardless of your industry!

TSG: It’s obvious that storytelling is at the core of the movie business, but how do we incorporate storytelling into other businesses?

Peter Guber: Every business has a story as does every person employed in that business. Businesses that fail to perpetuate their stories miss an opportunity to create a culture that reinforces the values, behaviors and norms that can fortify their goals. For the individual, it is the oral story that will enable them to propel sales, manage better, lead more effectively, inspire creativity, forge deeper relationships, communicate change, problem solve and a host of other day to day challenges every working professional faces.

TSG: You developed a course at UCLA’s film school called “Navigating a Narrative World,” and your guest lecturers ranged from Chris Anderson to Deepak Chopra to Mark Burnett to Pat Riley to Tony Robbins. What is that course about, that such a wide variety of individuals could contribute?

Peter Guber: Great question! The course is about the universality of the oral narrative and its centrality to the success of individuals across every industry and profession. So, Chopra spoke to the narrative of wellness. Riley spoke to the narrative of sport. We had 22 extraordinary leaders, generously give their time to share how they use the oral narrative in their different industries. The class itself was inter-disciplinary as graduate students came from the schools of Law, Public Policy, Business and Theater, Film and Television. It was truly an amazing experience.

TSG: As if you weren’t busy enough, you’re also on the speaking circuit delivering a motivational keynote presentation. First, how do you find time to get out and speak? And second, what is the message you’re sharing?

Peter Guber: You make time for things that are important to you. So, yes, I run five highly successful, time intensive businesses. Yet, I make the time because giving back by helping others become more successful is what I am most passionate about. My message is simple. Oral storytelling is the secret to success. It can bring you closer to your target, more quickly and make your journey far more joyous and fulfilling. What’s more, you don’t need any special talent. You’ve been telling stories all your life. It’s no risk, high reward.

TSG: You say there is MAGIC to success… what is that “MAGIC”?

Peter Guber: Figuratively there is a MAGIC to how oral storytelling melts resistance, galvanizes others and can incite viral advocacy for your product, service or cause. Literally, I use it as an acronym to help business professionals learn the process I developed to sharpen their oral storytelling skills. It stands for Motivate your Audience to your Goal Interactively while surrendering Control.

TSG: You have stated that “what if” is more powerful than “how to” in a story. Would you talk a bit about that?

Peter Guber: “What if” opens the door to possibility. In oral storytelling you need to open the mind of your listener for them to open their hearts and then their wallets. “How to” describes a process. It lacks the emotional connection and subsequent resonation as “what if.”

TSG: What types of audiences do you like to speak to?

Peter Guber: Any audience who needs to convince someone or someones to do something. This pretty much covers the entire spectrum of businesses and industries. When I shine the light on a business professional’s oral storytelling ability and see his “ah-ha!,” I know this person has been empowered to try something that can propel his success. There is no entertainment award that can be as fulfilling as this experience is for me.

TSG: Is there anything you’ve noticed in the entertainment industry that you think is missing from mainstream corporate America?

Peter Guber: Very broadly speaking, as an inherently creative industry, the entertainment industry embraces risk and nonconformist personalities far more than mainstream corporate America does. While many companies in corporate America seek to improve their problem solving and innovation skills, they fail to create a culture that supports out of the box thinking, true inclusion and risk taking. In fact, the culture of many mainstream companies is one of very fitting in and not making waves. While this philosophy may not rock the boat, it won’t rock the vote either.

TSG: We’ve talked about how your work as an entertainment executive is not so different from that of executives in other industries, but not everyone gets to work with the Who’s Who of Hollywood as you have for the past 30 years. Before we go, are there any fun/interesting celebrity stories you can share?

Peter Guber: Yes. Since I discussed risk taking as part of my answer to your earlier question, a story about a dear friend of mine and one of America’s finest directors who recently past, Sydney Pollack, comes to mind. We were producing Rain Man. The biggest directors had worked on this project tirelessly, each for over one year, only to ultimately pass. They included Marty Brest and Steven Spielberg. Next, Sydney Pollack committed to direct the movie and we worked diligently on moving it forward. Sydney called me to ask if we could meet to discuss one remaining issue. Sydney, at the meeting, stated. “At this point in my life, I want first position producer credit myself.” Well, I thought, “I’m in that position, too.” I knew if I left the office without resolving this problem, Sydney might walk. But, surrender wasn’t part of my goal. I asked Sydney if he was willing to let fate decide. He said, “Sure.” So, I pulled out a dime. “Heads, you get first producer’s credit, tails, I get first producer’s credit,” “Ok,” he said. I won. One week later, Sydney withdrew from the project. I guess I lost. But, I didn’t give up.

What changed on a dime was not the producer credit, but my mission to get the movie made. It turned on one flip of the coin! The epilogue is I got Barry Levinson to direct the movie who brought in his own line producer. There was no time for flipping coins. I agreed to his request for a credit change. The epilogue to the epilogue is that Rain Man won the Academy Awards for Best Picture, Best Actor, Best Director and Best Screenplay. At the Academy Awards, Sydney was seated a few rows behind me. When we won the Oscar for Best Picture, I reached in my pocket and held up to him the same dime which I was determined to make into my lucky charm. Perhaps if I hadn’t been willing to turn on a dime that day, Rain Man would never have won Best Picture honors. To Sydney’s credit, he gave me a thumbs up as we received the award.

For more information about Peter Guber and his motivational keynote presentations, please view his speaker profile page at http://www.thespeakersgroup.com/Peter_Guber or contact The Speakers Group at (615) 866-1062.

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Posted under In the Spotlight, Leadership Development, Motivational Speakers, Organizational Excellence, Sales Management

Neil Rackham’s Five Maxims for Building a World Class Sales Force

Neil Rackham, author of bestsellers such as SPIN Selling, Major Account Sales Strategy and Rethinking the Sales Force, and one of the leading minds in professional, consultative selling over the past 20 years, offers sales executives his five maxims for building a world class sales force:

  1. Sales supervisors are the key to success

    I have played a part in the reorganization and performance improvement of over 100 large sales forces. It’s my experience that whether change succeeds – and whether results significantly improve – depends much more on sales supervisors than on salespeople. When I’m working to improve the performance of a sales force, I give most attention to building competent sales supervision.

  2. Fewer accounts means more sales

    Salespeople love to have lots of opportunities. A salesperson who has ten customers to chase feels much safer than if they had only five. As a result, many salespeople are half chasing twice as many opportunities. They don’t sell deeply enough, they don’t plan adequately and they lose business to competitors who put more resources into the best opportunities. I often find that I can get a dramatic improvement in results by taking away 20 – 30% of a salesperson’s prospects. Salespeople hate this and they argue against it – but it works.

  3. Salespeople must become value creators

    Too many salespeople are “talking brochures”, trying to show customers how their products or services are better than competitors. This is traditional value communication selling and it no longer works. Salespeople today must move from value communication to value creation. The salesperson must add as much value as the product. This calls for creativity and problem solving. Selling is no longer about persuasion.

  4. Coaching brings results

    Every world-class sales force I’ve worked with puts great emphasis on coaching. They don’t just give lip service to coaching; they create systems and processes to make coaching happen. Yet few sales managers understand important coaching concepts, such as how skills coaching is different from strategy coaching. The best way to improve sales results is to make effective coaching happen.

  5. Integrate sales and marketing

    I’ve been working closely with Philip Kotler, the marketing guru, to find ways to help sales and marketing work better together. When we published some of our thinking recently in Harvard Business Review, we were flooded with emails from CEO’s, Sales VP’s and Marketing VP’s from all over the world. So we know it’s an important topic and exciting new ideas are being tried out.

A peak performing sales force is one of the surest ways companies can boost revenue – always an important objective, but especially in our current economic climate. If you would like to learn more about Neil Rackham and how he may be able to help you optimize your sales force, visit his web site at www.NeilRackhamSpeaks.com or contact Shawn Ellis at The Speakers Group at (615) 866-2665.

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Posted under Leadership Development, Organizational Excellence, Sales Management, Speaker News

Janine Driver on Body Language and Successful Selling

How does working as a stand-up comic (and sharing the stage with the likes of Chris Rock, Robin Williams, and Ray Romano) and government lie detection expert make you an in-demand sales and marketing expert? Just ask Janine Driver, also known as “The Lyin’ Tamer.”

Today Janine is among the funniest and most powerful sales & marketing speakers on the circuit, sharing her “top secret” rapport-building, interviewing, and people-reading skills with the business community. She was recently seen as an expert guest on CNBC’s The Big Idea with Donny Deutsch, when he dedicated a show to “The New Art of Selling.”

According to Janine, every thought and every emotion a person tries to lock away inside is revealed in a hidden language of gesture, posture and facial expressions. If you know that hidden code, then you’ll be able to spot everything from dishonesty to disinterest. Here are some of the tips Janine shared on the program:

  • Look for deviations in normal behavior – changes in eye contact
  • The “Belly Button Rule” – We face our belly button towards the person who we are most attracted to
  • Three Zones must be open: The Neck Dimple (Represents deception), The Belly Button, and the “Naughty Bits”
  • Nose wrinkles are micro-expressions of disgust… look for them as indicators for disapproval or contempt
  • A “Broad Side Display” can help you create a bigger space and become more persuasive.
  • If someone is not open, do something to uncross their arms, widen their stance, etc. (Hand them a glass of water or change their attention so that they must go into an open stance)
  • Nervous people normally look down and can miss much of what is being communicated to you

Might some of these tips help you and your sales force achieve greater success? Typically when considering speakers for a sales meeting, sales managers and directors think about motivational speakers, strategy gurus, and consumer behavior authorities. If 93% of communication is non-verbal, though, perhaps an expert on body language is just what the doctor ordered to help you boost performance.

Check out some video footage of Janine with Donny Deutsch here, and for more information about her keynote speaking programs, view Janine’s profile on The Speakers Group’s site at http://www.thespeakersgroup.com/Janine_Driver.

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Posted under Motivational Speakers, Organizational Excellence, Sales Management, Speaker News

Michael Port on “The New Art of Selling” with Donny Deutsch

Sales and marketing guru Michael Port was a featured guest on the July 1 episode of The Big Idea with Donny Deutsch (on CNBC), focused on “The New Art of Selling.”

Through his first two books, Book Yourself Solid and Beyond Booked Solid, and numerous keynote speaking engagements, Michael has shown thousands of readers and audience members how to discover and set their business foundation, build trust with their target audience, and earn credibility within their marketplace – all with an emphasis on “smarter marketing.”

In his next book, The Contrarian Effect, due out in September, he takes aim exclusively at sales – “the most vital function in any business” – and shows us how to leverage the power of collaboration, build credibility through honest conversations, relate and listen to customers rather than just sell to them, realize that customers are smarter than most salespeople give them credit for, and attract them through “enthusiastic buying.”

I just spoke to Michael today and learned that the book is endorsed by Neil Rackham, a rock star in the world of professional selling, best known for books such as SPIN Selling and Rethinking the Sales Force. Neil has been busting myths about professional selling practices for years and Michael continues the theme, demonstrating how doing the exact opposite of the traditional sales wisdom, when done right, leads to better relationships and more sales.

From Michael: “For anyone who wants to discover a new way to sell—and do it successfully—The Contrarian Effect is the first step in a new direction.”

Be sure to pick up the book in a couple of months, and in the meantime, you can read a full chapter on CNBC’s web site here.

Also, if you’re looking for a dynamic speaker to shake things up for your sales force and help you reach higher levels of performance, “The Contrarian Effect” is also newly available as a keynote presentation. Learn more by contacting The Speakers Group.

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Posted under Book Review, Sales Management, Speaker News