Helping Organizations Provide World Class Service
Dennis Snow has a passion for, and expertise in what it takes to create world-class customer service. He has consulted with organizations around the world on the subject and has been recognized for his expertise and delivery skills.
Dennis’ customer service abilities were born and developed over 20 years with The Walt Disney World Company. He began his Disney career in 1979 as a front-line attractions operator. Quickly moving into a Disney management role, Dennis managed various operating areas throughout the famous theme park, learning and applying the skills it takes to run a world-class, service-driven organization.
After discovering his passion for developing others, Dennis spent several years with the Disney University. In that role he was responsible for teaching corporate philosophy and business practices to Disney cast members and the leadership team. Recognized for his training talent and skill, Dennis represented The Walt Disney Company as a guest speaker and trainer for some of the world’s largest companies including Exxon, AT&T, General Motors, and Mitsubishi. He has presented for audiences in diverse locations around the world, such as South Africa, Australia, Mexico, England, and Argentina. In his last year with Walt Disney World, Dennis was ranked in the top 3% of the company’s leadership team.
Dennis, now a full-time speaker, trainer, and consultant is dedicated to helping organizations achieve their goals in the areas of customer service, employee development, and leadership. He has worked with organizations such as ExxonMobil, Blockbuster Video, BMW Financial Services, Georgetown University Medical Center, and many other companies and industries. He is known for presenting practical solutions for complex issues that face organizations today.
ROI/Tangible Program Benefits:
- Identifying the key points of contact that make or break the customer experience
- Elevating an experience from ordinary to extraordinary
- Developing customer service processes that make service excellence
- Identifying employee behaviors that align with the organization's brand
- Creating employee selection and training processes that reflect the organization's values
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