A Guest Post by Negotiation Expert, Author and Speaker, Ed Brodow In my Negotiation Boot Camp® seminars, one of the major negotiation learning points for salespeople is to shift the focus from price to value. We know that the buyer wants a lower price. But if the seller can provide value, then the buyer will […]
Customer Service is DEAD!
What sets you apart from your competition? If you answered “service”, maybe you need to re-evaluate your business culture. Your competitors are also touting their service? Successful organizations in ANY industry/profession are waking up to the fact that customer service is no longer good enough