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Chris Thrash

Customer Service Expert and Author of Everyday Heroes


Chris Thrash is a customer service expert with a proven track record of helping organizations both nationally and internationally create service culture excellence. His ability to recognize the power and impact of the service experience creates an enthusiasm among staff that penetrates throughout organizations long after Chris has left.

Encouraging, inspirational, and humorous, Chris moves his audiences to both laughter and tears as he touches on the everyday challenges of creating exceptional service experiences. His unique style and personalized approach, combined with his humorous, high-energy and inspirational messages, are just some of the reasons organizations and event planners ask him back year after year! His consulting expertise helps organizations create a customized, detailed plan for building and sustaining a service culture of excellence.

Chris holds his Masters in Healthcare and Business Administration. With twenty-one years of healthcare experience, Chris Thrash brings a patient-centered approach to creating healthcare culture excellence.

He is an award winning speaker, consultant, and producer of training videos used by organizations both nationally and internationally. Chris Thrash is author of the book, Everyday Heroes.


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Domestic Keynote Fee Range*:


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Perfect for:


Your audience will:
•  Learn practical, immediate steps for dealing more effectively with difficult patients, family members, physicians and co-workers
•  Learn techniques to revitalize staff members' energy and bring renewed passion, vigor and spirit to daily jobs
•  Learn powerful techniques for turning employee satisfaction around
•  Discover simple solutions to overcome resistance to change


*Speaker fees vary based on event location, program duration and other factors, and are subject to change without notice. Please contact us for an accurate fee quote for your event.


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Chris Thrash is a customer service expert with a proven track record of helping organizations both nationally and internationally create service culture excellence. His ability to recognize the power and impact of the service experience creates an enthusiasm among staff that penetrates throughout organizations long after Chris has left.

Encouraging, inspirational, and humorous, Chris moves his audiences to both laughter and tears as he touches on the everyday challenges of creating exceptional service experiences. His unique style and personalized approach, combined with his humorous, high-energy and inspirational messages, are just some of the reasons organizations and event planners ask him back year after year! His consulting expertise helps organizations create a customized, detailed plan for building and sustaining a service culture of excellence.

Chris holds his Masters in Healthcare and Business Administration. With twenty-one years of healthcare experience, Chris Thrash brings a patient-centered approach to creating healthcare culture excellence.

He is an award winning speaker, consultant, and producer of training videos used by organizations both nationally and internationally. Chris Thrash is author of the book, Everyday Heroes.

You're Trying My Patients: Putting A Leash Around Difficult Situations

Everyday Heroes: Returning to the Heart of Healthcare

Dare to Dance Making Ordinary Moments Extraordinary

Reigniting the Passion for Service: Overcoming Burnout and Sour Attitudes

"Chris Thrash is a brilliant presenter and an event planner's dream!" — Washington State Hospital Association

"The best words I could use to describe Chris Thrash would be: Awesome! Fun! I laughed, I cried. His presentation was better than CATS!" — Driscoll Children's Hospital

"Chris's twenty years of healthcare experience is the difference. Healthcare is unique so Chris Thrash was just what we were looking for to bring to our staff!" — Medical Center of Southeastern Oklahoma

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