The Speakers Group

Speakers Bureau, Motivational Keynote Speakers, Speaker Marketing

  • Book A Speaker
    • 2023 Kickoff Speakers
  • Are You A Speaker?
  • Blog
  • Contact
    • About

Can You Identify the Six Symptoms of “Frazzled Customer Syndrome”?

By TSG

Sales professionals working with today’s crazy-busy prospects face a whole new set of challenges, many of which come as a result of what Jill Konrath calls “Frazzled Customer Syndrome.” How do you know if you’re dealing with someone who suffers from this debilitating condition? Watch for the symptoms. They…

  • Have a “net it out” mentality. These impatient, time-starved people want you to get to the bottom line right away. If you don’t, they’re immediately dismissive.
  • Get easily distracted. Even when they’re interested in what you have to say, their attention spans are short. They feel compelled to multitask whenever humanly possible.
  • Forget quickly. Because of their excessive flitting from task to task, much of what they commit to never makes it into their long-term memory.
  • Demand a lot. They expect you to jump through hoops to fulfill their requests, yet when it’s time for them to take action, they move like molasses.
  • Suffer from “analysis paralysis.” Faced with lots of change, multiple acceptable options, and the lack of time for thorough research, they appear overwhelmed, and nothing makes sense to them.
  • Withdraw from contact. When they’re buried under other priorities, they don’t have any news to report or they have bad news-or go silent altogether.

Read an excerpt from Jill’s SNAP Selling book on our SixOnSelling site for her insights on how to become a salesperson your customers WANT to work with, or, book one of Jill’s highly interactive, content-packed sessions for your next sales meeting to help your team crack into new accounts, speed up sales cycles and win big contracts.

Filed Under: Blog Tagged With: jill konrath, sales speakers, SNAP Selling

Trackbacks

  1. Here are the top Recent Communication Blog Postings from around the Web « TJWALKER INTERACTIVE says:
    December 4, 2010 at 8:03 pm

    […] Six Symptoms of “Frazzled Customer Syndrome” by Jill Konrath […]

Keyword Search

Check Speaker Availability

  • MM slash DD slash YYYY
  • Hidden
    It's your booking, your way! You choose if you want the full support of The Speakers Group, or if you prefer to work directly with the speaker.

Online Sales Training with John Livesay - Better Selling Through Storytelling

Our Clients Speak

I’ve had the privilege of working with many great speakers and speakers agencies through the years and my experience with you ranks among the best. You’re never pushy, always friendly, and you make sure every little detail is in place to help me create a successful event. You are a true pro!

The “Good Advice” Blog

  • Top Resilience Speakers for Inspiring and Motivating Business Leaders
  • Making Lemonade from Sour Customer Experiences: How to Win When Most Lose
  • REBOOT: Is Your Team Built to Thrive in 2021?
  • New Online Sales Training Helps You Go From Invisible to Irresistible with Your Ideal Clients… Even in Times of Crisis
  • What Your Team Needs Right Now: Certainty

About The Speakers Group

More than a speakers bureau, The Speakers Group is your gateway to a selection of the world's best speakers, experts and thought leaders -- each unique, but each united by a mission to help people live better lives, build better businesses and create amazing events. [Learn More …]

Let’s Connect

By Phone: 615-526-6600
By Email: Click Here

Social Networks

  • Facebook
  • LinkedIn
  • Twitter
  • YouTube

Looking for Something Else?

Copyright © 2003 - 2023 The Speakers Group Inc. · All rights reserved · Powered by Eugen Oprea